Terms & Conditions

1. Scope of Work

  • The services provided by Coutts Media are as outlined in the quote. Any additional work beyond this scope will require a separate agreement and may incur additional charges.

2. Payment Terms

  • A 50% deposit is required to confirm the booking.

  • The remaining balance is due within 7 days of project completion.

  • Late payments may incur a 10% late fee if unpaid after the due date.

3. Revisions & Edits

  • The quote includes one round of minor revisions per deliverable (videos, photos, and graphics).

  • Additional revisions beyond the included round will be charged at an hourly rate of $65 per hour.

4. Cancellation & Rescheduling

  • Cancellations must be made at least 48 hours in advance to receive a full refund of the deposit.

  • If canceled within 48 hours of the scheduled shoot, the deposit will be non-refundable.

  • Rescheduling is permitted with at least 48 hours' notice, subject to availability.

5. Copyright & Usage Rights

  • Coutts Media retains the copyright to all media content created.

  • The client is granted a non-exclusive license to use the delivered content for social media and marketing purposes.

  • The client may not resell, edit, or alter the content without prior written permission.

  • Coutts Media reserves the right to use the content for portfolio and promotional purposes unless otherwise agreed upon in writing.

6. Liability & Force Majeure

  • Coutts Media is not liable for any loss, damage, or delays caused by unforeseen circumstances, such as weather, illness, equipment failure, or other force majeure events.

  • If an issue prevents the completion of the project, Coutts Media will work with the client to reschedule or issue a partial refund as appropriate.

7. Client Responsibilities

  • The client must provide access to locations, subjects, and any necessary permissions for filming or photography.

  • The client is responsible for ensuring that all necessary individuals involved in the shoot are aware of and consent to being recorded.

8. Confidentiality

  • Any confidential information shared between Coutts Media and the client will be kept strictly private and will not be disclosed to third parties.

9. Agreement Acceptance

  • By proceeding with the project and making a deposit payment, the client agrees to these terms and conditions.